ACG Tennessee JobSource℠

About MSP

We are an accredited Association Management Company (AMC) dedicated to delivering exceptional service, operational support, and strategic guidance to a diverse portfolio of professional and trade associations. Our team is committed to fostering strong member communities and helping our clients achieve their missions. We are seeking an organized, proactive, and professional Website Manager to join our team.

The Website Manager oversees the strategy, functionality, performance, and ongoing enhancement of the organization’s digital presence. This role manages multiple CMS platforms—including Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress—ensuring each system supports a secure, accurate, user-friendly, and visually engaging web experience. The ideal candidate brings strong technical website management skills, front?end development experience, and a solid understanding of UX, accessibility, and design.

Core Responsibilities

Website & CMS Management

• Serve as the primary administrator for Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress.
• Build, update, and maintain webpages, templates, navigation menus, and content modules across all platforms.
• Manage secure content, member?only pages, and data-driven components unique to each CMS.
• Ensure brand consistency, content accuracy, and a cohesive user experience across all digital properties.

Web Development & UX/UI

• Implement enhancements using HTML5, CSS3, and basic JavaScript.
• Improve navigation structure, layout design, responsiveness, and accessibility (WCAG).
• Apply UX/UI best practices to optimize user journeys and engagement.
• Execute creative design updates that support visual quality and organizational goals.

Content Coordination

• Collaborate with departments to gather, organize, and publish content across CMS platforms.
• Maintain editorial calendars for updates such as news, events, and resources.
• Ensure all content aligns with style guidelines, brand standards, and accessibility requirements.

Performance, Analytics & Optimization

• Monitor site performance, uptime, SEO rankings, and user behaviors.
• Use analytics tools to generate dashboards and insights for leadership.
• Recommend and implement improvements to enhance engagement, conversion, or visibility.

Security & Quality Assurance

• Conduct regular audits for broken links, outdated content, and accessibility issues.
• Coordinate CMS updates, plugin/module updates, and vulnerability patches—especially within WordPress.
• Ensure hosting, SSL certificates, and DNS records are properly maintained.

Technical Support & Vendor Coordination

• Provide Tier 2 support for all website-related issues.
• Coordinate with Personify, Momentive, and WordPress hosting/support vendors as needed.
• Manage external developers, designers, or contractors.

- Other applicable duties as assigned.

Required Qualifications

• 2–4 years of professional experience in website management or digital content administration.
• Hands-on experience with Personify (MemberClicks) CMS, Momentive (YourMembership) CMS, and WordPress (experience with all three strongly preferred).
• Strong proficiency in HTML and CSS; basic JavaScript experience required.
• Familiarity with UX, responsive design, and WCAG accessibility standards.
• Experience with analytics platforms (e.g., Google Analytics) and SEO basics.
• Proficiency with design tools such as Canva, Adobe Creative Cloud, or Figma.
• Strong troubleshooting skills and ability to manage multiple web platforms simultaneously.

Preferred Qualifications

• Experience with AMS/CRM structures behind MemberClicks or YourMembership.
• Knowledge of WordPress plugins, theme management, and page builders (e.g., WP Bakery, Beaver Builder, Elementor, Gutenberg).
• Understanding of DNS, hosting environments, domain management, SSL certificates, and security best practices.
• Experience with API or embedded integrations across CMS platforms.

About Management Solutions Plus

Management Solutions Plus (MSP) was founded in 1993 to provide a high level of service to trade and professional associations and nonprofits requiring a cost-effective management model. Our staff strives to become fully engrained in each of our clients’ cultures—learning the nuances of their industries and bringing a leadership style that is effective without being intrusive. Our success and longevity comes from our commitment to the success and longevity of our clients. We have built a strong reputation for delivering: Attentive, responsive service Long-term partnerships based on mutual respect and success Efficient practices that keep costs low Flexible service offerings scaled to meet your needs Seasoned expertise in all areas of association management Today, we are still serving our first client as well as many long-term clients with the same energy and dedication to quality association management that inspired our founding. We are proud to be a distinguished association management company that has earned accreditation from both of our industry’s most respected organizations—the American Society of Association Executives (ASAE) and the AMC Institute.

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