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Under the supervision of the Chief Executive Officer / Executive Director, the Chief Governance and Operations Officer (CGOO) shall provide oversight and direction for all Governance and Operations functions of the North Carolina Dental Society (NCDS), North Carolina Dental Society Foundation (NCDSF), and North Carolina Services for Dentistry (NCSD). The CGOO will ensure consistent and best-practice governance bylaws, policies, and protocols, and related operational implementation and excellence.

CEO, CGOO, and other Sr. Leaders develop a periodic Strategic Plan to serve as governance and operational overarching direction. CGOO then makes sure all governance and operational rules support the Strategic Plan. 

NCDS/NCDSF/NCSD Governance:

The CGOO is a senior leader responsible for ensuring that NCDS and its subsidiaries have current, consistent, and effective governance bylaws, policies and procedures in line with all legal and regulatory requirements. The CGOO's governance responsibilities include: 

• Governance frameworks: Developing, implementing, and maintaining best-practice governance frameworks and related documents including bylaws, policies, procedures, council and committee charters/charges, etc.  
• Compliance: Ensuring compliance with legal and social expectations, and managing and updating the list of compliance expectations; works with outside counsel as needed  
• Board and Council/Committee alignment: Ensuring that volunteer bodies have aligned requirements and management systems
• Board and Council/Committee guidance: Provides advice to volunteer bodies to help them make informed and effective decisions 
• Board and Council/Committee accountability: Develop, coordinate, and implement accountability of volunteer bodies to organization and its members and other stakeholders 
• Governance strategies: Orchestrating governance strategies, policies, and frameworks 
• Governance Culture: Fostering a culture of transparency, accountability, integrity, and inclusivity.
• Governance Agility: Review, recommend and facilitate revisions that maintain appropriate oversight while improving organizational speed and nimbleness

 NCDS/NCDSF/NCSD Operations:

The CGOO is a senior leader responsible for leading and overseeing NCDS and its subsidiaries  day-to-day operations and long-term goals. The CGOO operational responsibilities include: 

• Overseeing operations of the company - including finance, human resources, building operations, and reporting
• Coordinating departments to ensure different entities work together to achieve goals
• Coordinates budget process working with stakeholders to provide proper resources across various priority areas/projects 
• Providing performance reports, identifying areas for improvement, and making recommendations to the CEO 
• Standing in for the CEO when he/she is unavailable and making appropriate decisions
• Develops, maintains and revises employee policies as needed

• Manages annual performance evaluation and merit increase process working with supervisors across organization
• Periodically conducts total compensation market analysis and implements necessary changes as possible
• Creating policies that improve daily operations
• Devises and implements strategies and plans to achieve goals
• Contracts, manages, and oversees operational providers and relationships to ensure organizations are receiving quality products and services, as promised, and at competitive market pricing; maintains annual RFP cycle list and ensures compliance