The AST’s Communities of Practice (COPs) are specialty-focused groups. The Association Services Manager is dedicated to exchanging knowledge, offering networking opportunities, advocating for its constituencies, and developing resources to meet the needs of its members. Each COP elects an executive committee (EC) that meets via teleconference monthly.
The Association Services Manager serves as staff liaison to several COPs. The position provides COPs with the business and administrative support to help them accomplish their initiatives and projects. Activities primarily include supporting the COP ECs, managing teleconference meetings, ensuring the strategic direction of initiatives and projects, and directing activities involving all COPs.
This position reports to the Director of Operations and works closely with senior leadership.
GENERAL DUTIES AND RESPONSIBILITIES
Be a role model for organization values
Work with the senior management and AST leadership to proactively identify trends related to exceptional professional experiences for the Society
Participate and support strategic planning process for assigned client events
Monitor, formulate, and present relevant trends and data (to include financial and demographic data) to the Board and planning committees to support the decision-making process
Create, document and share timelines and budgets for assigned projects, manage timelines and associated deliverables consistent with AST’s documented processes and procedures
Responsible for oversight, execution and enforcement of AST’s documented core processes and procedures
Attend society-related events as deemed appropriate, serving as an ambassador for AST, identifying opportunities for new initiatives, documenting new learnings and sharing with other staff
Participate in proposal and presentation creation related to new opportunities as requested
SPECIFIC DUTIES and RESPONSIBILITIES
Within the limits of the bylaws and policies of the association, the Association Services Manager is responsible for:
Supporting the ECs for multiple COPs: Provide guidance to leadership; Prepare for, execute, and take minutes for teleconference meetings; Coordinate effective communication between COPs and the Board of Directors; and Manage election process.
Supporting COP projects and EC work groups: Track expenditures; Provide guidance regarding approval process for projects; Strategic oversight of board-approved initiatives.
Overseeing COP membership: Monitor and report on membership performance; Maintain the online community forums; Communication to COP memberships.
Working closely with the Senior COP Manager and the Education Manager.
Overseeing communications to COP ECs and members in collaboration with the Marketing Department.
Traveling to the annual meeting to oversee COP functions and attend other association functions. Coordinating and attending on-site COP meetings at the annual meeting.
Recommending and applying improvements to workflows and processes.
This is not meant to be all-inclusive as other duties may be assigned.
MEASUREMENT OF SUCCESS
Successfully execute projects as follows:
Deadlines are met, and action items are completed in a timely manner
Teleconference meetings are prepared and executed well
Proactively alerts Director to challenges or concerns related to COP activities
Proactively suggests solutions to challenges encountered
Feedback from COP leadership and membership is positive
Feedback from AST colleagues is positive
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/ EXPERIENCE/REQUIRED PROFICIENCIES
Associates degree or higher required
A minimum of 2+ years applicable management experience. Association management or nonprofit volunteer management preferred.
Exceptional organizational skills to assist multiple COPs and meet various deadlines
Ability to prioritize and manage workload effectively
Demonstrated skill in delivering excellent service to a diverse membership
Experience with Higher Logic or other online community platform a plus
Founded in 1982, the American Society of Transplantation (AST) is an organization of more than 3,300 professionals dedicated to advancing the field of transplantation and improving patient care by promoting research, education, advocacy, and organ donation. The society is the largest transplant organization in North America and is recognized as the premier society for transplantation. AST members are sought out as transplant experts and advocates. Other transplant organizations, policy makers, regulatory agencies, payors, academic institutions, and the general public look to the AST for guidance, research, and resources related to transplantation.Mission Statement:The American Society of Transplantation is an organization of professionals dedicated to advancing the field of transplantation and improving patient care by promoting research, education, advocacy, and organ donation.Core Purpose:Improving human life by advancing the field of transplantationCore Values:The principles that guide the AST’s internal conduct and its relationship with the external world.Patient-centeredInclusive and responsiveTransformativeGlobal perspectiveAbsolute integrityKnowledge sharing